Shipping policy

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the  shipping service that has been selected.

In general the provided shipping time from the shipping companies are taken from their websites:

Royal Mail - UK Mainland

  • 1st Class 1-2 Working days (not guaranteed)

  • Special Delivery by 4pm next working if order is shipped by 3pm. This may vary based on the date/time that your order was received.

Royal Mail International

  • Europe- Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg the aim is 3-5 working days

  • Worldwide the aim is 5-7 working days.

International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East - parcels to these countries are are only tracked until handed over to your local postal services.

LMGifts are not held responsible for:

  • Mistakes made by Royal Mail/Courier company

  • Wrong addresses given by customers

  • Damage to orders by postal service

  • PO Box issues

  • Stolen packages after delivery.

If you have a specific question with respect to your shipment, please contact us at support@lmgifts.co.uk and provide your order number.

We are always ready to assist and would like to open conversation to solve any issues that our customer may have.