Return & Exchange Policy

Refund & Exchange Policy 

• If something is incorrect with your order, please contact me at Dee@LMGifts.co.uk
• If you have placed an order and have changed your mind, then you are eligible for a refund under the Consumer Contracts Regulations 2014.
  • I can only accept back items that have been unused and are still in all their original packaging (unopened), so they can be resold. Any items that have been damaged or have clearly been used will not be refunded.
  • You need to inform me that you'd like a refund within 14 days of receiving the items.
  • You then have a further 14 days to return any items to me.
• If your order has already been sent, the postage costs for your order will not be refunded.
• If you cancel your order before it has been packed and shipped the postage cost will be refunded.
• You are responsible for the return postage costs and the safe return of any items.
  • I cannot be held responsible for any items lost in the post. I'd recommend using a tracked postal option if the package is of a significant value.
• A refund will then be issued for any unused items returned that are in a resale-able condition within 14 days, refunded back to the same payment method.
• Returns should be sent to 
  
  LMGifts by Dee
  PO Box 6456
  Milton Keynes
  MK1 9JF